Privacy & Damage Liability Policy

Last updated: January 1, 2025

Our Commitment

At Mooving Pte Ltd, we take every reasonable precaution to ensure your belongings are transported safely and securely. Our team uses appropriate packing materials, protective wrapping, and careful handling procedures to minimize the risk of damage during relocation services.

While we strive to deliver all items in the same condition in which they were received, moving services inherently involve certain risks. This policy outlines our procedures regarding accidental damage or loss.

Damage Reporting

If you believe an item has been damaged during the move, you must:

Notify our team immediately upon delivery whenever possible.
Submit a written claim within 48 hours of the completion of the move.
Provide photographs and a description of the damage.
Cooperate with any investigation conducted by our Quality Assurance Team.

Claims submitted after the reporting period may not be eligible for review.

Investigation Process

Upon receiving a claim, our Quality Assurance Team will:

Review photographs and supporting evidence.
Interview the moving crew where necessary.
Determine whether the damage likely occurred during our handling or transportation process.
Assess the extent and value of the damage.

The investigation process typically takes 7–14 business days.

Compensation Policy

Where our investigation determines that damage was caused by our staff during the moving process, compensation may be offered based on the severity of the damage and the findings of the investigation.

Compensation amounts generally range from:

SGD 50 for minor cosmetic damage.
Up to SGD 200 for approved claims involving more significant damage.

The final compensation amount will be determined solely after completion of the investigation and assessment by our Quality Assurance Team.

Exclusions

Compensation may not apply in the following situations:

Existing damage not documented before the move.
Normal wear and tear.
Fragile items packed by the customer.
Items with hidden structural weaknesses.
Damage resulting from circumstances beyond our reasonable control.
Items prohibited or undisclosed during booking.

Contact Us

• For claims or questions regarding this policy:

  Damage Protection Notice: We take every precaution to protect your belongings through professional wrapping and careful handling. In the unlikely event that damage occurs and is confirmed through our investigation process, compensation may be provided between SGD 50 and SGD 200 depending on the nature and severity of the damage. Terms and conditions apply.

  You can add the following section to your policy:

  Optional Moving Insurance

  Our standard moving service includes professional handling, protective wrapping, loading, transportation, and unloading of your belongings. The compensation policy outlined above (SGD 50–SGD 200, subject to investigation) applies only to claims approved under our standard service terms.

  Moving insurance is not included in our standard moving package and is offered separately.

  If you wish to insure your belongings during the move, you must inform us before the moving date so that appropriate insurance arrangements can be discussed and arranged.

  Insurance premiums and coverage limits vary depending on:

  The type of item(s) being insured.
  The declared value of each individual item.
  The quantity of items requiring coverage.
  The insurance provider’s terms and conditions.

  Customers are responsible for providing accurate information regarding the value and condition of items they wish to insure.

  Failure to request insurance before the move may result in items being covered only under our standard compensation policy and not under any separate insurance coverage.

  Important: Insurance coverage is optional and charged separately. If you require insurance for valuable items, please notify us before the move. Insurance costs vary based on the declared value and type of each individual item. Without separate insurance coverage, any approved damage claims will be handled according to our standard compensation policy.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By phone: +65 8468 4715